Dental Billing Services
Dental Billing Services
For US Practices
We run insurance claims, AR, verification, and patient billing inside your existing practice management software. Your staff stays. Your workflow stays. Collections go up.
or call (630) 449-2889
Software we work in
Dentrix
Eaglesoft
Open Dental
Curve
Denticon
easyDental
Practice-Web
+ others
What We Do
Four Services, One Operation
Pick the one you need. Or hand us all of it. We cover the full revenue cycle for dental practices – from before the patient sits in the chair to the final balance paid.
01
Insurance Billing
Claims, Denials, AR
“Claims from last month are still unpaid and we don’t know why.”
- Claims submitted within 24 hours
- Daily AR work – not weekly, not monthly
- Denials appealed, not written off
- Aging AR cleanup (90+, 120+ days)
- Code review before submission
Outcome
Most practices reach 98-100% collections within 90 days.
02
Insurance Verification
Eligibility Before the Appointment
“Front desk spends an hour per patient on hold with insurance.”
- Full benefits breakdown 24-48 hours pre-appointment
- Frequency limitations checked
- Pre-authorizations for major work
- Patient portion confirmed before they walk in
- Documented in your PMS notes
Outcome
Fewer billing surprises. Front desk gets their day back.
03
Patient Billing
Statements, Follow-up, Collections
“Patients are confused about what they owe and balances keep aging out.”
- Monthly statements sent on schedule
- Follow-up calls on outstanding balances
- Payment plans set up when appropriate
- Account audits for old credits and debits
- Patient-facing communication in your practice name
Outcome
Aged patient balances move from sitting to paid.
04
Recare & Reactivation
Filling Chairs That Should Be Full
“We have 600 patients overdue for hygiene but no one’s calling them.”
- Recare reminder calls (not just texts)
- Reactivation of inactive patients
- Unscheduled treatment follow-up
- Appointments booked directly into your schedule
- Monthly recovery report
Outcome
Production from patients you already have.
Results
What Practices Actually See
No vague “industry-leading” claims. Here’s the range you can expect within the first 90 days.
98-100%
Collections rate
60-90
Days to clean AR
<48h
Claim turnaround
0
Staff replaced
It’s very easy to give Greta and her team a 5-star rating. If I could give her more than 5 stars, I would. When we first purchased our office, our billing was done in house. It took so much time for our front office team to sort all the information and apply the collections appropriately. At the time, Greta was so busy but she managed to take us on as clients. Because of her, we’ve not only seen a more regular upkeep on our collections, but we’ve also freed up time to have our front-office team spend more time face to face with our patients. Greta and her team take great care of us – she is available for us almost any time of day. She is responsive, knows the dental industry through and through, and receptive to accommodations in our billing systems. I wouldn’t hesitate to recommend Smart Dental Billing to any colleague. Thank you so much for taking care of us!
How It Works
Three Steps, Then We’re Running
No new software for your team. No process change. We work inside what you already use.
01
We get access to your PMS
You give us a user account inside your existing software. No data migration, no new logins for your team, no new system to learn.
02
We work claims and AR daily
Claims go out within 24 hours of treatment. Denials get worked, not filed away. Patient balances move. You see it happening in your normal reports.
03
You get a weekly snapshot
What was submitted, what was collected, what’s still outstanding, what needs your attention. No chasing us for updates.
Who We Work With
Solo to DSO. Any Specialty.
Solo & Small Practices
1-3 doctors where the front desk is doing everything and billing keeps getting pushed to the end of the day.
- New practice owners
- Established offices with one biller who left
- Practices with aging AR they keep meaning to fix
Specialty Practices
Where coding is more complex and one missed detail means a significant payment delayed.
- Orthodontics (contract billing, assignment splits)
- Periodontics
- Oral surgery
- Endodontics
- Pediatric dentistry
- Prosthodontics
Groups & DSOs
Multi-location practices that need consistent billing standards across every office.
- 2-15 location groups
- Regional DSOs
- Growing practices opening locations
- Acquisitions needing billing standardization
Questions
The Questions We Get Asked Most
Honest answers to what every practice owner thinks about before outsourcing billing.
Will outsourcing replace my front desk staff?
No. We’re not here to replace your team – we work alongside them. Your front desk keeps doing what they already do: greeting patients, scheduling, taking payments. We handle the parts that were getting pushed to the end of the day – claims, follow-up, denials, AR. Most practices find their staff are happier, not worried, once we’re in.
Is my patient data secure? HIPAA?
Yes. We sign a Business Associate Agreement (BAA) before we touch any data. Every team member is HIPAA trained. We work inside your existing PMS using your security controls – we don’t export your data to third-party tools or store PHI on our side.
Are you US-based or offshore?
US-based. Your billing is worked by people who know US dental insurance, payer networks, state regulations, and how to actually get a denied claim paid. We pick up the phone when payers do.
What if it doesn’t work – am I locked in?
Month to month, no minimum contract. If something isn’t working, we want to fix it. If it can’t be fixed, you can leave. We’d rather earn the next month than hold you to a year-long agreement that isn’t delivering.
How fast can we start?
Most practices are live within a few days of the first call. We handle setup on our side – access, workflow, communication preferences. The first week we audit your current state. By week two, claims are going out daily.
How much does it cost?
Percentage of collections, no setup fee, no minimum term. The exact percentage depends on your practice size, claim volume, and which services you need. For most practices it costs less than employing one full-time biller when you factor in salary, benefits, payroll taxes, and turnover.
What’s the difference between dental and medical billing for dental offices?
Medical billing for dental offices covers procedures that can be billed to medical insurance instead of (or in addition to) dental – sleep apnea appliances, TMJ treatment, accident-related work, biopsies, certain oral surgery. It uses CPT/ICD codes instead of CDT, and the documentation requirements are different. We handle both.
Can you clean up our existing AR backlog?
Yes – this is one of the most common reasons practices reach out. Aging AR cleanup is part of onboarding for most clients. We typically clear the bulk of 90+ and 120+ day balances in the first 60 days.
Pricing
Pay For What You Use
Percentage of collections. No setup fee. No annual contract. Cancel anytime. You only pay when we actually collect for you.
No setup fee
Month to month
Free initial audit
Stop Chasing Claims
Talk to us for 20 minutes. We’ll look at your current AR, claim turnaround, and collection rate, and tell you honestly where the gaps are. No obligation.
or call (630) 449-2889